How to offer 24h guest support without a physical front desk

As the host of a tourist apartment, you manage the property remotely: there's no one at a front desk waiting for the guest's question about the wifi, check-out, or where to park. Every question becomes a message that, if it arrives late, hurts the experience.

No 24h front desk, but the same availability

An NFC sticker by the entrance solves this: the guest taps their phone and opens a WhatsApp chat with you directly, without having to dig through booking messages to find your number.

Check-out: the moment for the review

The same type of product, placed by the door or on the kitchen table, can be reconfigured to ask for the review right before the guest leaves, while the experience is still fresh.

An extra advantage for remote management

Since the NFC's destination can be changed at any time from your phone, you can switch between "WhatsApp contact" during the stay and "Google review" at check-out, without touching the physical product.