Terms and conditions

IDENTIFYING DATA

Company name: FILOCIAN IBERICA SL

Trade name: Messagenes

NIF: B43854355

Address: C/ Limonium s/n. 43008-Tarragona (Spain)

e-mail: info@messagenes.com

Language

The user may formalize, at their choice, the order for the desired products or services in any of the languages available on the website.

Procedure

The user can purchase the company's products or services by following the procedure provided on the website, filling in and checking the information requested at each step. Once the operation is concluded, the user will receive an email confirming the purchase. Should the user detect an error in entering the data necessary to process their purchase request on the website, they must immediately notify the company through the contact spaces enabled on the website. The user can request that the purchase invoice be sent to them by writing to info@messagenes.com.

Specific conditions

The user acknowledges being aware, at the time of purchase, of certain specific sales conditions concerning the product or service in question, which are displayed alongside its presentation or, where applicable, image on the website (for example, by way of illustration but not limitation, name, price, quantity, characteristics, functionality, etc.) and acknowledges that placing the purchase order implies full and complete acceptance of the general and specific sales conditions applicable in each case.

Availability

All purchase orders received through the website are subject to the availability of the products and to no circumstance or force majeure affecting their supply or provision. If difficulties arise in the supply of the purchased products or services, the company undertakes to contact the user and to refund any amount that may have been paid as an amount.

Prices

During the purchase process, it will be clearly determined whether prices include or exclude VAT and shipping costs. In no case will the website automatically add additional costs that exceed what the user has voluntarily and freely selected and chosen. The company may freely change the prices of its products and services, but such alterations will not affect orders for which the user has already received an order confirmation.

Payment methods

The purchase process will clearly display the available payment methods. Credit cards will be subject to checks and authorizations by the issuing bank, and if said entity does not authorize the payment, the company will not be responsible for any delay or lack of delivery.

Delivery

If, for any reason attributable to the company, it is unable to meet the delivery date announced in the purchase process, it will contact the user to inform them of this circumstance, and the user may choose between proceeding with the purchase by establishing a new delivery date or cancelling the order with a full refund of the price paid. Concurrently, if 30 days have passed since the order was available for delivery, without being able to be delivered due to causes not attributable to the company, it will be understood that the user wishes to withdraw from the contract. In such a case, the rules applicable to the right of withdrawal will apply.

Right of withdrawal

As a buyer on a website, the user has the right to withdraw from the purchase without justification within a period of 14 calendar days from the date they took material possession of the product or from the date they contracted the service (provided that said service has not already been rendered, even partially). To exercise the right of withdrawal, the user must notify the company of their decision within this period through the contact spaces enabled on the website. In this case, once the returned product is received in perfect condition, the company must refund the purchase amount, including shipping costs (with the exception of additional costs chosen by the user for a shipping method different from the least expensive method offered on the website). The user acknowledges that they must bear the direct cost of returning (transport, delivery) the goods, if any are incurred. Furthermore, they will be responsible for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Right of return

The user may invoke this right if they consider that the product does not conform to what was stipulated in the purchase order. The user must notify the company within a maximum period of 14 days, and the company will inform the buyer on how to proceed with the return. Once the company confirms the defect or error, it will refund the full amount paid by the buyer, without the buyer incurring any expenses.

Warranty

The buyer's right to invoke the product warranty will be subject to the regulations and jurisdiction applicable to distance sales. In any case, the company will not be responsible for any failure or deterioration due to causes unrelated to the condition and functioning of the product itself at the time of its sale, especially in case of improper, incorrect, or ineffective use by the user. The company will also not be responsible for wear and tear or discoloration caused by normal use of the product.

Communications

The user accepts that most communications with the company will be electronic (emails, WhatsApp messages, messages published on the website, etc.). For their part, the user may send notifications or communicate with the company through the contact details provided in these General Conditions.

Applicable law and jurisdiction

These Contracting Conditions shall be governed by Spanish law. For the resolution of any dispute, the parties shall submit to the Courts and Tribunals of the company's registered office. In case of substantive or interpretative disparity between the translations of this document into different languages, the content or interpretation corresponding to the Spanish version shall prevail.

In the event that any stipulation of these Contracting Conditions is unenforceable or void by virtue of applicable law or as a consequence of a judicial or administrative resolution, such unenforceability or nullity shall not render these Contracting Conditions unenforceable or void as a whole. In such cases, the company shall proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and intent reflected in the original stipulation.

Tarragona, on 03/03/2026