How Las Palmeras Camping reached 95% guest satisfaction

At a campsite or rural accommodation, guests are spread across pitches, bungalows and common areas, far from the reception desk. Every query that used to require a call or a walk over is a chance for friction — and a lost review.

The challenge of accommodation with no centralized front desk

Unlike a hotel with everything under one roof, here reception can't keep up with the calls when guests are spread across the whole property.

WhatsApp NFC stickers in common areas

Placed at reception, by the pool or in the bungalow area, they let guests message directly on WhatsApp without searching for a number or walking over, with availability around the clock.

The result: +95% satisfaction

"Communication with our guests has completely transformed," says the management of Las Palmeras Camping, who applied this approach in their common areas and raised guest satisfaction to 95%.