How Norauto Got +280% More Google Reviews in 2 Months

The customer picks up their fixed car, pays, and leaves happy. But that satisfaction rarely makes it to your Google listing, because at the moment of handover nobody thinks to ask for a review — and a week later, the customer has already forgotten.

The exact moment: vehicle handover

An NFC stand at the pickup counter captures the customer right when they're most satisfied: car fixed, invoice in hand, no rush. One tap and they go straight to leaving their opinion on Google.

What Norauto did

Norauto rolled out NFC stands in its workshops to capture reviews right after each service. Result: +280% new reviews in just 2 months. "Messagenes has let us digitalize the after-sales experience instantly," explains their Director de Marketing.

Why it works especially well in workshops

Workshops get recurring visits (check-ups, ITV, repairs), which multiplies the opportunities to ask for a review without interrupting the mechanic's work or adding tasks for the counter staff.

How to apply it in your workshop

Place the stand at the payment point or key handover desk, link your Google listing in a couple of minutes, and let every satisfied vehicle pickup do the rest.